Shipping & Returns
✈️ Shipping
All orders are processed within a maximum of 72 hours after payment has been confirmed. Tracking information will be provided within 9 days after the order has been processed.
The delivery time of all orders is only about 10-30 days after payment has been confirmed, you will receive a tracking link 9-11 days after the order has been placed. Packages will be shipped with tracking number and insurance for best customer care and protection.
You can get your order shipped to the address of your choice.
In case you're absent when the package is going to be delivered, it will be made available to you in the post office of the shipping company assigned to your order. You will have 10 working days from the arrival of your parcel at the post office to collect it. After this period, the package will be returned to us.
📦 Returns
Changes in size or garment are accepted for any product as long as it is not a personalized item and the requested size is available.
The customer is responsible for sending the return to the assigned address:
ATT: Footballhouse OÜ
Street: Paseo Maritimo Rafael Casanovas 3, Bajo Derecha,
Zip: 43003 City: Tarragona Country: Spain
The garment must come wrapped in a package or opaque envelope and in perfect condition, unused, clean and with its labels on. Inside the package you must put a label with the order number and the reason for the return.
The deadline for making a size change or return is 14 calendar days from receipt of the order. To exercise the right of returns or cancellations, you must inform us via email at info@footballhouseuk.com
We will issue the full refund of the order using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.